Motorola en Italiaanse luchtvaartmaatschappij Alitalia hebben een samenwerkingsovereenkomst gesloten. Alitalia gaat de Motorola Xoom 2 Android-tablet inzetten als gereedschap voor het vliegend personeel en als in-flight-entertainment voor passagiers.
Het personeel krijgt tijdens de vlucht de beschikking over een Motorola Xoom 2 Android-tablet voorzien van een speciale app. Via deze app kunnen ze uitgebreide informatie over de passagiers raadplegen zodat bijvoorbeeld speciale wensen direct bekend zijn, maar ook hun historie op eerdere vluchten van Alitalia. Zo kan het personeel direct zien welke passagiers “speciale aandacht” behoeven. Daarnaast bevat de Xoom 2 all belangrijke documentatie over het vliegtuig.
Alitalia zal de Motorola Xoom 2 tijdens een aantal Business- en Magnifica-class vluchten naar Rusland en het Midden Oosten ook inzetten als in-flight-entertainment-service. Passagiers kunnen een Xoom 2 Android-tablet gebruiken met voor-geĂŻnstalleerdeÂ muziek, films, spelletjes en tijdschriften. Alitalia heeft laten weten dat op termijn de Motorola Xoom 2 in de Alitalia lounges beschikbaar zullen komen.
Motorola Mobility Takes Motorola XOOMâ„˘ 2 to the Skies with Alitalia
Because the customer is our focus
ROME â€“ June 19, 2012 â€“ Today marks a unique opportunity between Motorola Mobility and the Italian airline Alitalia, which will revolutionize aircraft service and in-flight entertainment. Alitalia and Motorola Mobility have always been at the forefront in offering innovative technology solutions: Alitalia to flight assistants and customers and likewise Motorola Mobility to consumers. Today they anticipate that airlines will need more sophisticated technologies, focused on enhancing customer satisfaction.
Alitalia will be among the first airlines in the world to provide their crew with a tablet, Motorola XOOMâ„˘ 2, which will contain all relevant information on high value customers. This includes not only the profile of each passenger, but also their preferences in terms of the on-board menu, seating, travel history, as well as any inconveniences they experienced in the past. This will enable the staff to identify all the high value customers and to customise the service according to their needs.
Thanks to the wide range of programs and tools configured on each device and the ability to connect to the web, Alitalia staff will be able to receive updated information in real-time and perform all operations on board without having to print and carry, achieving great improvements in terms of time, efficiency and speed of updates. The flight attendants will also use the Motorola XOOM 2 to access the aircraftâ€™s internal manuals from the palm of their hands.
Motorola XOOMâ„˘ 2 tablets will also be introduced as Alitaliaâ€™s in-flight entertainment services (IFE) for Business and Magnifica Class passengers on mid as well as long-distance flights to Moscow, Saint Petersburg, Tel Aviv, Beyruth, Riyadh and Teheran that are currently without an IFE service. Thanks to the tablets and the preloaded content, passengers will enjoy free access to a wide range of movies, music, online magazines and video games – all from Motorola XOOM 2â€™s gorgeous 10.1-inch widescreen HD display.
But there is no need to be on the plane to take advantage of the Motorola XOOM 2. The Motorola XOOM 2 tablets will also be placed in 10 Alitalia lounges (Freccia Alata) so travelers can keep up to date on the latest news before embarking on their flights. A demo area within the Alitalia flagship store in Rome will provide useful suggestions to passengers on how to use the best technology of Motorola XOOM 2.
â€śToday we have made another further step ahead in our Customer Relationship Management (CRM) strategyâ€ť says Marco Sansavini, director of sales, Distribution and Customer Care in Alitalia. â€śIt is a priority project for the new Alitalia, which involves the training of 9,000 people. Alitalia wants to make the onboard flight an extraordinary experience and the tablets will enable the crew to always stay online and in touch with the needs and preferences of its passengers. Alitalia will be one of the first airlines in the world that will use this innovative way to manage its clients. The tablet will also be used as a source of entertainment for passengers of six medium and long distance destinations and for the guests of our lounge rooms â€śFreccia Alataâ€ť.
â€śWith its cutting edge technology and host of entertainment features, Motorola XOOM 2 is the perfect travel companion for Alitalia passengers,â€ť said Maurizio Angelone, vice president and general manager, Mobile Devices, EMEA, Motorola Mobility. â€śTablets have increasingly become a must-have device for staying connected, whether at home or on the go, and we anticipate the transportation industry will make tablets an integral part of their consumer offering in the years to come.â€ť
About Motorola XOOM 2
Motorola XOOM 2 features Android 3.2, a dual-core 1.2 GHz processor, brilliant displays with CorningÂ® GorillaÂ® Glass and a splashguard coating for a go anywhere, do everything attitude. The display is bright and vibrant and the edges have been strategically designed to make sure this tablet is not just easy on the eyes, but also easy on the hands.
Motorola XOOM 2 includes the MotoCastâ„˘ app that lets you stream all your music, photos, videos and documents between your PC or Mac and tablet without any cords1. With access to over 500,000 Android apps and games through Google Playâ„˘ youâ€™ll be sure to find something to set your pulse racing, your brain thinking or mouth smiling. The device is also loaded with Business Ready features like VPN support and data encryption â€“ perfect for business travellers!